Hi there! I’m sorry to hear about the confusion with your recent order. After reviewing the timeline, here’s what happened:
• Your order was placed on September 11 at 4:01 PM, and an order confirmation email was immediately sent. This confirmation is provided so you can verify all order details, including your shipping address.
• You reached out to us at 4:05 PM, and we responded the next morning, September 12 at 11:00 AM, confirming that your package had already shipped by the time we saw your message.
Since all orders and inquiries are processed in the order they are received, we were unable to make changes once the shipment was in progress. Please note that we did not assist you when placing this order so we was unaware of the address issue once it was placed and prior to shipment.
At this point, your options are:
1. Hope the package is returned to sender for a full refund.
2. Place a new order with your updated address.
Our phone lines are open Monday through Friday, 9 AM – 6 PM EST, and we encourage you to give us a call if you need immediate assistance in the future.
We sincerely apologize for any inconvenience this has caused and will be happy to help you get the correct remote shipped to your current address as quickly as possible.
Thank you
