At LiftSync, we are committed to providing reliable and efficient shipping services to our customers. Our shipping policy outlines the key details you need to know about receiving your orders.
We partner with reputable third-party shipping providers, primarily using FedEx, to deliver our products to customers across the United States.
Most LiftSync products purchased directly from our website are eligible for free shipping, unless otherwise stated for specific items such as vendor products or special categories.
We offer ground shipping service only. Our ground shipments do not require a signature upon delivery. Unfortunately, expedited shipping options are not available.
For bulk orders exceeding five desks or chairs, we utilize freight shipping to ensure timely and secure delivery.
If the return is not due to product quality issues or shipping errors, the customer shall be responsible for the return shipping costs.
We encourage customers to review our return policy for more details on acceptable conditions for returns and any applicable fees.
Shipping fees may vary based on your delivery address, product size and weight. The total amount, including any applicable tax/VAT, will be clearly displayed during the checkout process on our website.
We provide shipping services to the 48 contiguous United States. Due to carrier restrictions, we are unable to ship LiftSync products to APO and FPO military addresses.Shipping to Alaska, Hawaii, Puerto Rico, and international addresses is currently unavailable.
For inquiries, please contact us at: customer_service@liftsync.us.
The estimated shipping time frame is calculated from the date your order is processed to the day it is delivered to your doorstep. Please note that each item in an order may have different estimated shipping dates based on product availability.
For the 48 contiguous United States, you can expect to receive your order within 3 to 7 business days after the item's estimated shipping date.
Additionally, please be aware that during national holidays, inventory shortages, shipping and customs delays, extreme weather conditions, and other unforeseen circumstances, your delivery may experience delays. We appreciate your patience during these times.
In some cases, your order may arrive in multiple packages. This can occur for the following reasons:
Separate packaging helps minimize the risk of damage during transit.
Products include multiple parts. (e.g. Separate Desk Frame+Desk Tabletop)
It allows our shipping partners flexibility in picking up and delivering your order.
This approach enables us to optimize shipping costs while still providing free shipping
Due to lower demand, we offer a limited selection of products for Hawaii and Alaska. To check product availability for your specific location, please adjust the flag at the top right corner of our website.
The tax amount charged at checkout varies by location and may include sales tax, GST, or VAT. This tax will be calculated based on your provided shipping address during the checkout process.
If you receive a delivery notification but cannot locate your order, please check the following:
Residential Deliveries: Look around your shipping address.
Apartment Deliveries: Check with the receptionist at your building.
LiftSync reserves the right to deny assistance for lost claims reported more than 30 days after the delivery date or if an incorrect/incomplete shipping address was provided by the customer. Some carriers may send notifications 24 hours before actual arrival.
If you still cannot find your package(s), please report the issue immediately to us: customer_service@liftsync.us. Our Customer Service Department will assist you in filing a claim and sending a replacement package(s) only if necessary.
We hope this shipping policy provides you with a clear understanding of our shipping services and processes. If you have any further questions or concerns, please don't hesitate to contact our Customer Service team at:customer_service@liftsync.us
LiftSync, Sep 2024
At LiftSync, our goal is to ensure your satisfaction with your purchase. If you decide to return an item, we are here to assist you. Please inspect your item(s) upon arrival and keep the original packaging if you are considering a return.
When you return an item, LiftSync will examine it thoroughly. We'll then process an exchange, credit, or refund for the purchase price. Tax will be refunded in accordance with applicable law. Please be aware that shipping and delivery charges are non-refundable, unless there's a manufacturing flaw or shipping-related damage.
We reserve the right to refuse returns or exchanges of items that are not in like-new condition due to customer mishandling or damage. Since furniture is particularly susceptible to damage during shipping, it is essential to retain and use the original packaging materials for any items you wish to return, as this can significantly impact the outcome of your return.
Contact Information:Email: customer_service@liftsync.us
Item Condition
Items being returned or exchanged must be in their original packaging; otherwise, a $30 repackaging fee will be charged. To be eligible for returns or exchanges, items must be in new, unused condition and must not have any stains, damage, or odors upon LiftSync's inspection.
Return Process
To return or exchange eligible items, please contact us at the email address provided above. Keep the following in mind during the return process:
You have 30 days from receipt of your order to initiate a return. (From the date of order placement)
Returns must be received in original condition.
Shipping and delivery charges are non-refundable
Returns are accepted only at our warehouse.
A restocking fee of 10% of the total purchase price will be charged for all returns.
For further details, please reach out to our Customer Service team.
Return Shipping Costs
If the return is not due to product quality issues or shipping errors, the customer shall be responsible for the return shipping costs.
Refunds and Exchanges
Returns with a receipt will be refunded in the original form of payment
Returns with a gift receipt will be refunded with a merchandise credit
Refunds will reflect original discounts and promotions
Restocking fees are waived for exchanges of products of equal or greater value.
To initiate an exchange, please purchase the replacement item first.
Proof of Purchase
Proof of purchase is required for exchanges, credits, or refunds. Acceptable forms include:
Original paper receipt
Gift receipt
E-receipt
Order number
Clearance Items
All sales are final on items marked "final sale," except for damaged, defective, or incorrect items. Contact us within three days of receipt if there's a problem with your order.
Order Cancellation
We can accept cancellation for items that have not yet shipped or are on backorder. In-stock items typically ship within 24–48 hours after order placement. Cancellation is not possible once an item has shipped.
If you refuse the delivery of your order, the cost of shipping will be deducted from your refund by LiftSync.
Risk of Loss
Shipment contracts apply to all items sold. According to these contracts, the responsibility for potential loss and the legal title of the goods shift to you once we've delivered them to the carrier.
