Electroeshop policies

Shipping & Delivery Information

Our Shipping Promise

At Electroeshop, we understand that your pet supplies are important. That's why we take extra care with every package we send. All orders are shipped in double-boxes with full insurance for additional protection, ensuring your items arrive safely.

Processing & Shipping Timeline

  • Processing Time: Orders are processed within 1-3 business days
  • Domestic Delivery: Typically 3-5 business days

Please note that delivery times are estimates and may vary based on your location, weather conditions, or other unforeseen circumstances.

Shipping Destinations

Electroeshop currently only ships to the United States.

Shipping Costs

We are pleased to offer free standard shipping on all orders within the United States.

Discreet Packaging

We respect your privacy. All Electroeshop packages are shipped with complete discreet packaging. The product name, description, sender's name, and any information that hints about the contents are encrypted. Your package will arrive without any indication of what's inside, ensuring your purchase remains confidential.

Signature Requirements

Important Note: All orders valued above $250 will require a signature upon delivery for your protection.

Order Tracking

Once your order ships, you'll receive a tracking number via email so you can monitor your shipment's progress every step of the way.

Lost or Delayed Shipments

If your package is lost or significantly delayed, please contact our support team immediately, and we will assist you in resolving the issue.

Additional Security Measures

For your protection, we may contact you for additional order verification of the payment method on certain orders.

Questions or Concerns?

For details on returns and refunds, please refer to our Return Policy page.For any questions about shipping or delivery, please contact our customer service team at support@electroeshop.com.

Return & Refund Policy

At Electroeshop, we believe in offering a hassle-free return experience to ensure our customers are fully satisfied with their automotive purchases. If you’re not happy with your product, we’ve made it easy to return it. Please follow the steps outlined below to return a product and receive a refund.

Conditions for Return:

  • Damaged/Defective or Mismatch Products: If the delivered product is damaged, defective, or doesn’t match what you ordered, you may request a Return Authorization (RA) number within 15 days of the original delivery date.
  • Return Authorization (RA) Required: Products can only be returned with a valid RA number.
  • RA Expiry: The RA number will expire 7 days after it is issued. We recommend returning your product as soon as possible to ensure timely processing.
  • No RA Number: Products returned without an RA number will not be processed for refunds and may incur additional fees.
  • Restocking Fee: Products returned without any defect or damage (i.e., buyer’s remorse) will be subject to a 25% restocking fee of the item’s price.

Criteria for Issuing a Refund:

Before shipping your product back to us, please ensure the following conditions are met to avoid any delays or denial in processing your return:

  • Original Packaging: The product must be returned in its original manufacturer’s packaging, securely packed.
  • Condition of Product: The product must be free from any damage (such as dents, scratches, cracks, abuse, defacement, or missing parts). This includes the absence of any signs of tampering, such as removed screws, fasteners, or seals.
  • Security Seals: Products with a security seal must be returned with the seal intact and non-tampered.

Note: Processing a return may take up to 15 business days from the time we receive the product.

Defective/Missing Units:

If you receive a defective product, or if there are missing parts or units, we will resolve the issue in the following ways:

  • Replacement of Affected Units: We will send you a replacement for any defective or missing parts.
  • Partial Credit: If a full replacement is not available, we will offer partial credit for the affected units.

Note: Replaced items will not be eligible for additional credit.

Shipping for Return:

  • Customer Responsibility: All shipping charges for returning a product are the responsibility of the customer, except for certain situations (see below).

  • Refunding Shipping Charges: Shipping charges will be refunded under the following conditions:

    • Products are damaged or defective upon arrival.
    • An incorrect or erroneous product was shipped by us.

  • Return Carrier: You may select any carrier of your choice to return the package. Be sure to specify the return address and your RA number on the bill of lading.

  • Tracking and Confirmation: We recommend using a carrier service that provides delivery confirmation. This will allow you to track the return shipment and share proof of delivery with us.

How to Return a Product:

  1. Request a Return Authorization (RA): Contact Carkart customer support to obtain an RA number. You must request the RA within 15 days of delivery.
  2. Pack the Product Securely: Ensure the product is in its original packaging and meets the conditions for return. Include the RA number on the package.
  3. Ship the Product Back: Ship the product via your preferred carrier, ensuring you have tracking confirmation.
  4. Return Confirmation: Once we receive the returned item, we will inspect it and issue a refund or replacement as applicable.

For any questions or concerns about the return process, please contact our customer support team:

Email: support@electroeshop.comPhone: 281-738-1060

We value your business and aim to make your return process as smooth as possible!