Shipping Charges: Shipping charges are determined based on dimensions, weight, freight class, and destination zip code. Our system connects with various freight carriers to find the lowest available rates, including volume discounts.
Free Shipping: Select items include free shipping within the 48 continental United States, as indicated on the product page. This offer covers basic delivery charges only.
Standard Delivery: Standard shipments are delivered curbside unless otherwise specified. This means the driver will deliver the equipment to the nearest accessible point on your property. If you do not have a loading dock or forklift, a liftgate service may be required, which incurs an additional fee not covered under free shipping.
2nd Day AM Delivery: 2nd Day delivery ensures your package arrives within two business days by 10:30 am for most businesses, by noon for residences, and by 4:30 pm in some rural areas. Orders must be placed before 1:00 pm EST, Monday through Friday, to qualify. Orders placed after the cut-off time or during holidays will be processed on the next business day. Please note that carrier delays or weather conditions may affect delivery times.
Priority Overnight Delivery: Priority Overnight Delivery guarantees arrival on the next business day by 10:30 am for most businesses, by noon for residences, and by 4:30 pm in some rural areas. Orders must be placed before 1:00 pm EST, Monday through Friday. Orders placed after the cut-off time or during holidays will be processed on the next business day. Carrier delays or weather conditions may affect delivery times.
Local Pickup: Local pickup may be available at one of our distribution centers. Our team will notify you when your order is ready for pickup. Pickup hours are Monday through Friday, 9:00 am to 5:00 pm local time. Orders placed after 3:00 pm are not eligible for same-day pickup.
Notice to Residential Customers
Liftgate Delivery: Liftgate service is available for an additional fee during checkout. The liftgate will lower the goods from the truck to the ground, after which you assume responsibility for the merchandise. If liftgate service is not selected, you will be responsible for unloading the item.
Residential Shipping: Deliveries to residential or limited-access areas incur additional charges. It is the purchaser's responsibility to identify the address as residential or limited access. If incorrect information is provided, additional charges may apply.
Residential Use of Commercial Equipment: Our primary customers are in the commercial food service industry. While we do ship to residential addresses, please consider the following before ordering commercial refrigeration and cooking equipment:
We reserve the right to deny residential shipments if the equipment is deemed unsuitable for residential use.
Apartment Deliveries: At this time, we cannot ship to addresses considered "apartments" by commercial carriers. Orders with such delivery addresses will be canceled and refunded. Please use an alternative delivery location.
International Shipping: We do not offer international shipping. If you have a freight forwarder, we can ship to them, but we do not provide freight forwarding services.
Processing Time: Items marked "Ships same day if ordered by 2:00 pm EST" will leave our warehouse within 24 hours. Orders placed after 5:00 pm MST will ship the next business day. Weekend and holiday orders will ship on the next business day. If the item quantity exceeds available stock, processing time may be delayed.
Receiving Instructions:
Standard Delivery: Standard delivery, or curbside delivery, involves the driver bringing the truck to your location’s curb. You are responsible for unloading the merchandise. The driver is not obligated to assist in unloading or bringing items inside. If you lack a loading dock or if the item is heavy, consider whether liftgate service is necessary.
Shortages: Inspect all packages upon delivery to ensure you received the correct quantity. Any shortages must be noted on the Bill of Lading while the driver is present.
Inspection of Goods: You are responsible for inspecting the delivered items for damage before signing the delivery receipt or Bill of Lading. You may uncrate the items to inspect them thoroughly. If damage is found after the driver has left, you will be responsible for any damages not reported immediately.
Damage Policy: If you find damage upon delivery, note it on the delivery receipt as specifically as possible. Take photos of the damage and retain all packaging. If you discover damage after the driver leaves, it is considered concealed damage, and you must keep all packaging for inspection.
Damaged Items: Signing the freight bill without noting any damages implies that you received your order in acceptable condition. After this, no freight claims can be filed, and RestaurantSupply.com will not be responsible for any related charges. If damage is found, contact our Customer Service immediately while the driver is present.
Theft or Misdelivery: Restaurant Supply, LLC is not liable for theft occurring after delivery. We also disclaim responsibility for delivery errors due to incorrect address information provided by the customer.
Refused Shipments & Unauthorized Returns: For refused shipments, except in cases of damage or our shipping error, you will be responsible for full freight charges and a minimum 30% restocking fee.
Redelivery/Storage Fees: If delivery fails due to issues under your control, redelivery fees may apply. If the carrier stores your order beyond the standard transit time, storage fees may be billed to you. If damage occurs during storage and you choose to keep the order, our Damage Policy will apply.
Cancelled Orders: If you cancel an order after it has shipped, you will be responsible for all shipping and handling charges, plus any restocking or repair fees. For custom or special orders, cancellations are only possible before production begins. Once shipped, taxes are non-refundable.
For any questions or assistance, please contact our Customer Service team at Toll-Free 1-844-786-8477.
All returns to KitchenRestock.com require an advance written Return Authorization. Returns will only be accepted and eligible for credit if they meet the conditions outlined below and within our Terms and Conditions of Use.
To initiate a return, you must request a Return Authorization within 90 days of your delivery. Please contact our Customer Service Team via KitchenRestock.com or call us toll-free at 1-844-786-8477 to begin the process.
Please do not return items without prior authorization. Items sent back without the required Return Authorization may not qualify for credit and could be returned to you at your expense. Additionally, you may be responsible for any associated shipping costs.
Once we receive your return request, our team will review the details to determine the item's eligibility for return. If approved, we will provide you with a written Return Authorization via email or regular mail. Only returns with prior authorization will be processed.
Items authorized for return must be in unused condition and in their original packaging. Upon receiving the returned item(s), we will inspect them to verify their condition. If all criteria are met, refunds will be processed within 45 days of receipt.
Items shipped from our warehouses and subsequently returned do not incur a shipping fee. However, return-eligible dropship orders from the manufacturer may incur a return shipping fee.
We apply restocking fees to orders based on the condition of the returned item. Return-eligible dropship orders from the manufacturer may require additional restocking fees, which vary based on the manufacturer’s policy. You are responsible for ensuring the returned merchandise is in new condition when returned to us. We recommend taking pictures and videos of the unit before shipping to document its condition.
|
Condition |
Definition |
Restocking Fee |
|---|---|---|
|
New Items |
The item is brand new, unused, unopened, undamaged, and in its original packaging. Packaging should be the same as found in a retail store and not damaged unless packaged by the manufacturer in non-retail packaging. |
0% |
|
New—open box |
The item is new, undamaged with no functional defects. The item may be missing its original packaging or the packaging has been damaged. All original accessories must be included. |
25% |
|
New—cosmetic damage |
The item shows signs of cosmetic wear or aesthetic damage due to shipping but is fully operational and functions as intended. |
50% |
|
Used or major damage |
The item has been used, is not fully operational, or has significant damage. This includes items needing repair or missing essential components. Returns are not accepted for such items. |
No Returns Accepted |
The Return Policy at IceMachinesPlus.com is subject to change at our discretion without notice. For further details or clarifications, please contact our Customer Service Team.
