When you place an order with Hollywood DJ, we will estimate shipping and delivery dates for you, based on the availability of items ordered and the shipping options you choose. Orders placed after 2:30pm (pst) will ship on the next business day.Saturdays and Sundays do not qualify as business days. If you placed your order on Friday, it will be shipped the following Monday. However, we do aim to get your order out quickly, and lots of orders do go out the same day.
Oversized Items - Yep, we have some really large cases and speakers that don't qualify for free shipping.
Standard Shipping - The estimated delivery time from 3 to 5 business days
3 Day Select - Estimated delivery time 3-day transit not counting the shipping day
Second Day Air - Estimated delivery time 2-day transit not counting the shipping day
We Do Not Ship to PO Boxes - A valid residential address must be provided. If you provided a PO box, we will contact you to provide a street address. This will cause delays for your shipment, so please make sure to update your address properly.
Due to manufacturer restrictions, we are limited in what we can ship outside of the United States. Please call us at 800-700-4542 to find out if the item(s) you are interested in can be shipped internationally.
To start a return please visit our live chat here on the website in the bottom right corner.
Our goal is your total satisfaction. We want you to be as pleased with your purchase as we are in serving you. If you're not satisfied for any reason, let us know. We will gladly accept your qualifying return or exchange within 30 days of the delivery date.
Any order cancellation for any reason is subject to a minimum cancelation fee of 5%, no exceptions.
No refunds after 30 days, only exchange or store credit.
Free Shipping is only free if you keep the order. The original shipping charge will be deducted from the credit/refund.
NO returns, of any type, will be accepted without a RMA number. Please have the following information ready when calling for a RMA number: customer name, invoice number, serial number and the nature of the problem. This information can be found on your invoice.
If your order/shipment is returned back to us for any reason (Incorrect address, refused delivery, no longer needed, not present to sign for package), we will charge a restock fee consisting of the original shipping cost + return shipping cost + return shipping fee.
All returns, exchanges, and refunds are processed immediately upon receipt. Please allow 3 weeks from the time you return your order for your refund or exchange to arrive. If paid by credit card, please allow 2 billing cycles for your credit to appear on your statement. We will do the refund quickly but banks/credit cards can take a while to apply the change.
For your convenience, you will be issued a printable, pre-paid shipping label for returns within the 48 contiguous U.S. States. Once we receive your return and have validated the defect we will exchange the defective product for a brand new one, or will issue a refund should you choose to decline replacement.
All items will be inspected (serial numbers as well) and thoroughly tested by a technician upon arrival back to Hollywood DJ. The customer will be fully responsible for all shipping costs, including return labels sent for items claimed to be damaged, defective or Dead on arrival which are found to be in full working order and/or do not match the damage originally described.
Orders for shipment outside of the United States are subject to additional handling charges, higher shipping rates, and applicable customs, duties, and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with US funds, by a cashier's check drawn on a US bank or by wire transfer. HOLLYWOOD DJ only accepts credit cards issued by a US bank, and has a billing address in the US, for orders shipping to US addresses. For further assistance, feel free to Contact Us.
Hollywood DJ does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation costs including taxes, duties, additional charges, VAT's and/or brokerage fees will solely be the buyer's responsibility.
Our return policy is in place to ensure our customers never get stuck with the wrong piece of equipment, product. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
(RMA) NumberHollywood DJ934 East 11th Street.Los Angeles CA 90021Return in Store to Avoid Shipping fees
