Parrot Uncle policies

Shipping Info

  • We can only ship to the USA.
  • Receiving time = Processing time +Shipping time

Processing time

  • When you place an order, the Lead Time of every product displays on the detail product page.
  • A-1: 1-3 days, mean in stock, we can ship within 24-72 hours
  • A-2: 1-5 weeks, mean out of stock, we need to produce, please make sure you can wait when put the order.

Shipping time

  • We ship your packages by UPS/USPS/SF/DHL (This applies to the general case.)
  • UPS:3-5 DAYS
  • USPS:7-15 DAYS
  • SF:5-12 DAYS
  • DHL:3-5 DAYS

Free delivery

We provide free shipping for products sold on the website.

Fast Refund

We will handle the refund issue for you as soon as we receive the return.

Online support

We provide timely and strong online technical support at any time.

We have been committed to working with the best suppliers in this field to bring you durable and reliable products. In terms of product design, quality control, and safety, it will not disappoint your expectations of Parrot Uncle. However, if you are not completely satisfied with the purchased product, as long as the product is unused and returned in its original packaging, we will be happy to accept the returnable product.

 

What Include

Three Points

Where to ship & Change my mind & With quality problems

American customers can return their products to our American warehouse.

Products without quality-related issues can be returned within 14 days of receiving your order. Any used product is not eligible for return. Items returned must be unused, with original labels and packaging.

We guarantee that all our products are free from defects in materials and workmanship. If the product is not listed, the warranty period is 30 days. If there is a defect during the warranty period and the customer service receives a valid claim, we can provide you with replacement, repair services, or replacement of new parts. We will be responsible for all shipping costs.

 

Return Conditions

1. The returned items must be in an unused state and in the original packaging.

2. We do not accept returned items that have been worn, damaged, washed, or altered in any way.

 

Return Label

Due to product quality problems, we will provide you with a return label, print the return label and stick it firmly on the outside of your return package.

 

Return Fee & Refund

1. Product quality problems, Parrotuncle.com pays the return shipping fee.

2. Any other issues, such as I don’t like it/I can’t use it/It’s not my choice, etc. You need to pay a return fee.

3. Refund will be processed within 7 days after receiving your package.

4. The refund will be issued to your original payment account according to your request.

5. We ensure that your refund is processed accurately and promptly.

6. Return address：9667 Owensmouth Ave Suite 100, Chatsworth CA  91311

7. Contact email: support@parrotuncle.com

Exchange Policy

1. The returned items must be in an unused state and in the original packaging.

2. We will exchange the item you need after receiving the returned item