DELIVERY AND FREIGHT MATTERS
Delivery Date
Any delivery date stated in any purchase order, agreement or correspondence between you and the Company is the Company's best estimate and is based upon prompt receipt of all necessary information and payment from you. We make no guarantee of delivery by such date and shall have no liability or other obligation for failure to deliver on such date, regardless of cause, unless expressly stated otherwise. The Company shall have no liability or other obligation hereunder if our performance is delayed or prevented to any extent by any event beyond our control such as, but not limited to, any act of God, strike or work stoppage, fire, flood, accident, allocation or other controls of the Government authorities, shortage of transportation, fuel, material and labor, epidemics or lockdown orders. Please note, orders over $300 will ship with signature required upon delivery.
Transfer of Risk
Delivery to you shall be F.O.B. our factory or warehouse. Title and risk to any product and/or equipment purchased from the Site will pass to you upon delivery to the carrier. This risk includes but is not limited to damage, loss or deterioration of the product and/or equipment from any cause whatsoever. Therefore, it is your sole responsibility to inspect ALL products and/or equipment for any freight damage or missing product/packages. In the event your purchased merchandise has been damaged in transit or you are missing the packages, do not accept the damaged goods, make note of the missing packages and contact us immediately. We reserve the right to request photographic evidence of any damaged and/or defective goods. Failure to inspect your products and/or equipment shall result in a loss of protection.
NOTE: CUSTOMERS OUTSIDE THE CONTINENTAL USA MUST CONTACT US FOR A FREIGHT QUOTE PRIOR TO MAKING A PURCHASE. CONTINENTAL USA SHIPPING PRICES DO NOT APPLY TO THE FLORIDA KEYS, PUERTO RICO, ALASKA, GUAM, CANADA & INTERNATIONAL ORDERS. Please call our customer service department for a freight quote.
International Shipping
Due to circumstances beyond our control, some international orders get stopped and delayed by the customs agency in your country. We cannot be responsible for any customs delay, customs restrictions, customs fees, tariffs, or other customs regulation that may apply in countries outside the United States. If you have any questions or concerns, we encourage you to speak with your customs office before making a purchase from us.
Manufacturer Shipped Products and Order Processing
We work with dozens of manufacturers and have them ship your order directly to you to speed up the process. Each manufacturer has a different system to process the orders and we do our best to communicate with them to ensure that your order is handled in a timely manner.
Urgent orders that selected 2 day air or overnight will be marked and sent as urgent to the manufacturer but it may take up to 48 hours or next business day to process any orders. If there is an issue with the timeline, you can always reach out to us at 305-437-9757 and we will do everything in our power to help you with your order.
Any orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. If you have any questions, please call customer service at 305-437-9757.
AllSecurityEquipment.com - Shipping Protection Terms and Conditions
Last updated: April 27, 2025
Thank you for choosing AllSecurityEquipment.com. To offer you peace of mind, we provide optional Shipping Protection to safeguard your orders against loss, theft, or damage during transit. By opting into our Shipping Protection service, you agree to the following terms and conditions:
1. Coverage Scope
Our Shipping Protection covers:
Lost Packages: Items that have not been delivered within the defined timeframe.
Stolen Packages: Items marked as delivered by the carrier but not received by the customer.
Damaged Packages: Items that arrive physically damaged and unusable.
2. Definitions and Coverage Details
Lost Packages:
Domestic Shipments: A package is considered lost if it has not been reported as "delivered," and 7 days have passed since the last tracking update. Claims must be filed within 30 days of the last tracking update.
International Shipments: A package is considered lost if it has not been reported as "delivered," and 20 days have passed since the last tracking update. Claims must be filed within 30 days of the last tracking update.
Stolen Packages:
A package marked "delivered" by the carrier but not received by you is considered stolen. Please file a claim between 5 and 30 days after the delivery date. For orders over $100 USD, a police report may be required.
Damaged Packages:
An item is considered damaged if it arrives in a condition that makes it unusable or significantly diminishes its value. Claims must be filed within 10 days of delivery, with photographic evidence of the damage and packaging.
3. Exclusions
Shipping Protection does not cover:
Packages shipped to an invalid or undeliverable address provided by the customer.
Packages returned to sender due to refusal, inaccessibility, or failure to pick up.
Packages delayed, held, or seized by customs or law enforcement.
Non-physical damages (e.g., shipping delays or indirect/consequential losses).
Items mis-delivered due to carrier error without sufficient documentation.
If your package is returned to us, we’ll help arrange re-shipment at your cost.
4. Filing a Claim
To file a Shipping Protection claim:
Contact Us: Email shipping@allsecurityequipment.com with your order number and issue description.
Provide Documentation: Include any necessary supporting materials (e.g., photos of damage, police report for theft claims over $100 USD).
Claim Review: We will review your claim within 1-2 business days.
Resolution: If approved, we will offer either a replacement or a refund, depending on product availability and your preference.
5. Customer Responsibilities
To ensure coverage:
Provide a valid, deliverable shipping address at checkout.
Retrieve packages promptly after delivery.
Retain all packaging materials until your claim is resolved.
Cooperate in providing necessary documentation when filing a claim.
6. Fees
The cost of Shipping Protection is calculated based on your order subtotal and displayed at checkout. This fee is non-refundable once your order has shipped.
If you cancel your order before shipment, we will refund the Shipping Protection fee.
7. Limitation of Liability
Our liability under this Shipping Protection is limited to the replacement or refund of the covered item(s) at their original purchase price (excluding the Shipping Protection fee and shipping charges). We are not liable for indirect, incidental, or consequential damages beyond the order value.
8. Modifications
We may update these Shipping Protection Terms at any time. Any changes will be posted on this page with an updated effective date. Changes apply to future purchases only. We encourage you to review these terms before each order.
Questions?
For any questions or to initiate a claim, please contact us at:
Email: shipping@allsecurityequipment.com
Thank you for trusting AllSecurityEquipment.com with your order!
We want you to be completely satisfied with your purchase. If you are not satisfied with your in-stock purchase, we offer a full refund, minus shipping costs. To receive a full refund, you must email us at support@allsecurityequipment.com within thirty (30) days of receiving your purchase. The products and/or equipment must be in new and resalable condition, including all parts and the original packaging.
Please note that you are solely responsible for all return costs, including shipping fees and insurance charges. Once the return is approved, you have 15 days to return the product. Please ensure that all returned purchases are insured for an amount no less than the value of the products and/or equipment.
If the product is returned after the 15-day window, the return authorization will be canceled, and no refund will be issued.
Special order items are not returnable or refundable.
To initiate a return, please contact our Customer Service Department at support@allsecurityequipment.com or call us at 305 437 9757 ext 7007. Our team will provide you with a return merchandise authorization number, which should be written on the return packaging.
We reserve the right to deny a refund if the products and/or equipment are not returned in new and resalable condition, or if the return is not received within the specified time frame.
Thank you for choosing our products. Please do not hesitate to contact us if you have any questions or concerns.
For manufacturer's warranty requests, we offer two options. Please note that these policies are set by the manufacturer and cannot be revised or exceptions made.
It is the customer's responsibility to ensure that all fence installations comply with local state and county codes and laws. Please verify these regulations before purchasing and installing any fence products. All Security Equipment does not accept returns for fence products.
