Returns & Refund Policy
Returns • Item(s) must have been purchased and shipped from the Nanoleaf Shop.• Orders must be shipped back within 30 days of the original shipment date. The parcel must then be transferred to the courier within 14 days of a return label being provided.• USA, Canada, European Union, United Kingdom, and orders shipped to Australian customers from Australia will be provided with a prepaid waybill unless you opted to pay for your own return shipping (RMA still required).• In all other regions, customers are responsible for return shipping and must provide tracking details for the return and still require an RMA. If return shipping is at your expense, the order must be shipped within 30 days of purchase and only after a return has been authorized by Nanoleaf Support.• A return fee applies to all returned orders from the Nanoleaf Shop. Returns with heavier or oversized items may incur a shipping surcharge.• To start a return, contact Nanoleaf Support via this form.• Full policy available on our website or Customer Knowledge Base.
If you purchased from somewhere other than the Nanoleaf Shop, the place of purchase is responsible for returns. Nanoleaf cannot accept returns for items purchased from other retailers.
Refunds• Upon receipt and verification of the returned item(s), a refund will be issued to the original payment method or store credit, where applicable.• Shipping fees and optional shipping insurance paid when the order was placed are non-refundable, except where required by law.• The return fee and possible shipping surcharges will be deducted from the refund amount.
Late or Missing Refunds. If you haven’t received a refund confirmation email, check your account statement before contacting Nanoleaf. If a refund does not show on your statement, please contact your credit card’s issuing bank. It often takes time for refunds to post to your account (3 to 10 bank business days in many cases). If you’ve done all of this and you still have not received your refund, please contact our support team via this form.
ExchangesWe only replace items if they are defective or damaged. If you need to exchange it for the same item, please open a support ticket using this form.
End of Life ItemsOnly regularly stocked items may be returned, discontinued and clearance items are final sale.
Warranty: Things to Know • Support for the app and software is always available, warranty or not. • There are simple fixes to many issues that might arise with our products in your home, check out the Nanoleaf Knowledge Base. • Wherever free or flat-rate shipping is offered, it’s applied automatically. No code is needed unless we clearly state otherwise. Shipping eligibility and rates are shown at checkout. Extra charges may apply for remote areas, oversized/heavy items, or if the shipping address is incorrect.• If outside of the USA, Canada, Australia, European Union, and United Kingdom, your nation’s customs officials may assess duties or taxes on warranty replacements we export to you. These costs are your responsibility and we cannot provide cash reimbursement to you for them. See our full Shipping Policy for more details.
